Shipping, Exchanges and Privacy


Shipping Policy

Shipped through the United States Postal Service (USPS) or United Parcel Service (UPS). Items purchased will ship as soon as possible but please allow 2-3 days. Sorry, but we cannot be responsible for any shipments once they have left our possession. Any handstamp/personalized orders will be shipped within 1 week.

Shipping Fees:

  • In-Studio pick up available in Leavenworth, KS
  • Shared Shipping $3.50 for $25 & under, $6.50 for $25-124.99
  • FREE Shipping $125+

Exchanges Policy

 

Unworn regular priced clothing items, in original condition, may be returned with a RA# within seven days for another item or for store credit only.  You must have a receipt and the original tags attached to the garment(s). Customer will be responsible for all shipping and handling charges or you may bring clothing items directly back to the location it was purchased from. Returned orders could be subject to a 25% restocking fee. 

How To Exchange A Clothing Item:
1. Please email studio@artisticworksbylu.com to request exchange & obtain RA#
2. Mail your returned item to:
      Artistic Works By Lu
      ATTN: Sales 
      221 Delaware Street
      Leavenworth, KS 66048
3. Please include in your package the reason for your exchange and the original receipt with RA#.

ALL JEWELRY SALES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED. ITEMS MARKED FINAL SALE CANNOT BE RETURNED. THANK YOU FOR YOUR UNDERSTANDING.

Please note that I only use exceptional beads and stones in my designs.  Of course, due to the inherent irregularity of natural stones, beading and pendant shape may vary slightly from pictures shown.  This also applies to handmade accessories such as crosses, etc.

Privacy

Your privacy is very important to us.  We will not share, sell or rent your personal information to anyone for any purpose.  Our system does not store any of your credit card information.