Shipping, Exchanges and Privacy

Shipping Information:

At Artistic Works By Lu, we take great pride in ensuring that your shopping experience is seamless from start to finish. We understand that once you’ve found the perfect piece of jewelry or clothing from our curated collection, you’re excited to receive it. That’s why we handle every order with the utmost care and attention, ensuring it reaches you as quickly and securely as possible.

Shipping Rates
We believe shopping should be enjoyable and accessible. That’s why we’ve structured our shipping rates to be straightforward and budget-friendly:

  • FREE Shipping on all orders $100 and over!
  • For orders under $100, shipping is a flat rate of $6.50.
  • For smaller orders under $25, shipping is only $4.50.

All items are shipped from our flagship studio located in historic Leavenworth, Kansas. From here, we carefully package each order, whether it's a stunning piece of jewelry featuring natural gemstones, a stylish leather accessory, or a beautiful outfit from brands like Judy Blue Jeans, Dear John Denim, or Oli and Hali. We utilize trusted shipping partners, including the United States Postal Service (USPS) and United Parcel Service (UPS), to deliver your items promptly and safely.

For those who prefer a personal touch or wish to skip the wait, we offer the convenient option of picking up your purchase directly from our Leavenworth location. Simply choose the local pickup option at checkout, and we will have your order ready for you to collect at your convenience.

Shipping Timeframes & Processing
We strive to process and ship your order as swiftly as possible. In many cases, this means your order could be shipped the same day it is placed! However, to ensure quality and accuracy, we kindly ask that you allow 3-5 business days for us to process and ship your order. During peak shopping seasons or special promotions, processing times may be slightly longer, but rest assured, we work diligently to get your order out to you without unnecessary delays.

Personalized or custom orders, including hand-stamped jewelry or specially requested designs, are crafted with care and attention to detail. To ensure you receive a beautifully finished product, please allow up to two weeks for these customized pieces to be completed and shipped. We value your patience and are confident you’ll find the wait worthwhile once you see your one-of-a-kind creation.

Once your order has shipped, you will receive a tracking number via email. This allows you to monitor your package’s journey from our studio to your doorstep. We recommend keeping an eye on the tracking information and contacting the carrier directly if there are any delays or issues along the way.

Please note: While we handle each package with the highest level of care and attention, we are not responsible for lost or damaged packages once they leave our studio. We encourage you to reach out to the carrier directly with your tracking number should any issues arise. Your satisfaction is incredibly important to us, and we will do our best to assist you whenever possible.

We strive to make the shipping process as smooth and affordable as possible, allowing you to focus on enjoying the beautiful pieces you’ve selected.

Thank you for shopping with Artistic Works By Lu! We appreciate your trust and support and can’t wait for you to enjoy your special finds.

 

Exchanges Policy

Unworn regular priced clothing items, in original condition, may be returned with a RA# within 14 (fourteen) days for another item or for store credit only.  You must have a receipt and the original tags attached to the garment(s). Customer will be responsible for all shipping and handling charges or you may bring clothing items directly back to the location it was purchased from. Returned orders could be subject to a 25% restocking fee. 

How To Exchange A Clothing Item:
1. Please email studio@artisticworksbylu.com to request exchange & obtain RA#
2. Mail your returned item to:
      Artistic Works By Lu
      ATTN: Sales 
      221 Delaware Street
      Leavenworth, KS 66048
3. Please include in your package the reason for your exchange and the original receipt with RA#.

ALL JEWELRY SALES ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED. ITEMS MARKED FINAL SALE CANNOT BE RETURNED. THANK YOU FOR YOUR UNDERSTANDING.

Please note that I only use exceptional beads and stones in my designs.  Of course, due to the inherent irregularity of natural stones, beading and pendant shape may vary slightly from pictures shown. This also applies to handmade accessories such as crosses, etc.

Privacy

Your privacy is very important to us. We will not share, sell or rent your personal information to anyone for any purpose. Our system does not store any of your credit card information. 

Now for the government version:

Artistic Works By Lu values its users’ privacy.  This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit your website or make use of our online facilities and services, and what we will and will not do with the information we collect.  Our Policy has been designed and created to ensure that the affiliates of the Artistic Works By Lu understand our commitment and recognize our obligation to not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time.  If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.  If at any point in time the Artistic Works By Lu  decides to make use of any Personally Identifiable Information (PII) on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email.  Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to the Artistic Works By Lu website, and it governs any and all data collection and usage by Artistic Works By Lu.  If you visit a website that we mention or link to, be sure to review it privacy policy before providing the site with any information.  It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make us of and share the information collected.

Specifically, this Policy will inform you of the following:

  1. What Personally Identifiable Information (PII) is collected from you through our website.
  2. Why we collect Personally Identifiable Information (PII) and the legal basis for such collection.
  3. How we use the collected information and with whom it may be shared.
  4. What choices are available to you regarding the use of your data; and
  5. The security procedures in place to protect the misuse of your information.

INFORMATION WE COLLECT

It is always up to you whether to disclose Personally Identifiable Information (PII) to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services.

In addition, Artistic Works By Lu may have the occasion to collect the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

WHY WE COLLECT INFORMATION AND FOR HOW LONG

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested.
  • To fulfill our legitimate interest in improving our services and products.
  • To send you promotional emails containing information we think you may like when we have your consent to do so.
  • To contact you to fill out surveys or participate in other types of market research when we have your consent to do so.
  • To customize our website according to your online behavior and personal preferences.

The data we collect from you will be store for no longer than necessary.  The length of time we retain said information will be determined base upon the following criterial:  the length of time your Personally Identifiable Information (PII) remains relevant; the length of time is reasonable to keep records to demonstrate that we have fulfilled our duties and obligation; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

USE OF INFORMATION COLLECTED

Artistic Works By Lu may collect and may make of Personally Identifiable Information (PII) to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use Personally Identifiable Information (PII) as a means to keep you informed of other possible products and/or services that may be available to you from The Artistic Works By Lu.                           

Artistic Works By Lu may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

DISCLOSURE OF INFORMATION

The Artistic Works By Lu may not use or disclose the information provided by you except under the following circumstances:

  • As necessary to provide services or products you have ordered.
  • In other ways described in this Policy or to which you have otherwise consented.
  • In the aggregate with other information in such a way so that your identity cannot reasonably be determined.
  • As required by law, or in response to a subpoena or search warrant.
  • To outside auditors who have agreed to keep the information confidential.
  • As necessary to enforce the Terms of Service.

UNSUBSCRIBE OR OPT-OUT

All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters.  To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to studio@artisticworksbylu.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Artistic Works By Lu will continue to adhere to this Policy with respect to any Personally Identifiable Information (PII) collected.​

LINKS TO OTHER WEBSITES

Our website does contain links to affiliate and other websites. The Artistic Works By Lu website does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites.  Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects Personally Identifiable Information (PII).  This Privacy Policy Agreement applies only and solely to the information collected by our website.​

NOTICE TO EUROPEAN UNION USERS

Artistic Works By Lu ’s operations are located in the United States.  If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States.  (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes.  It allows the free transfer of data to companies that are certified in the US under Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.

SECURITY

The Artistic Works By Lu takes precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.  Wherever we collect sensitive information (e.g., credit card information), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personally Identifiable Information (PII).  The computers and servers in which we store Personally Identifiable Information (PII) are kept in a secure environment.  This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control.

ACCEPTANCE OF TERMS

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement.  If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites.  In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree to and acceptance of such changes.

HOW TO CONTACT US

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email address studio@artisticworksbylu.com.